"How can we help?"
Find answers, or contact us.
Popular topics
- Creating an account and choosing Maid vs Family
- Posting a job and setting a fair hourly rate
- Verifying your profile and documents
- Tokens, payments and refunds
- Contacting a worker or family safely
Contact us
Email: support@matchmaid.co.za
WhatsApp: +27 60 000 0000 (business hours)
Response time: under 24 hours on weekdays
Help Center (FAQ)
Accounts
- Create an account as Family or Maid
- Verify phone/email and complete KYC
- Password reset and device security
- Switching between Family and Maid
- Deleting your account
Payments
- Buying tokens and invoices
- Refunds for failed contacts
- Disputes and chargebacks
Jobs & Matching
- Posting a job with fair wage guidance
- Shortlisting and contacting safely
- Reporting issues